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Frequently asked questions
My NSD Spinner is not working properly anymore, what should I do?
Because a powerball is manufactured with high precision and spins at high speed, it is very important to handle your NSD Spinner with care as the slightest thing can cause a reduction in performance. We indicate with most NSD Spinners whether it is 'shock...
Read moreDo you also have any manuals available?
An English manual is included with every order of an NSD Spinner. In exceptional cases, it sometimes happens that it is not included. That is why we have placed the same manuals with accompanying illustrations on our site for our customers. These can be f...
Read moreThe starter cord is stuck inside the NSD Spinner powerball, now what?
First it is best to understand why it happened. This is usually the result of insufficiently tight winding of the cord in the rotor groove. The intention is that the cord really falls into the groove, and does not accidentally slip out during the winding....
Read moreMy NSD Spinner is making a strange noise, what's going on?
First of all, it is worth mentioning that every powerball, if you were to shake them, sounds like something is loose. This is because the rotor is not locked tightly inside the housing. If it were, it cannot rotate and the ball will not work. The slightly...
Read moreCan I open up my NSD Spinner?
Yes. However, there is one thing: the only model NSD Spinner made for opening is the NSD Spinner Titan. All other models are a bit more laborious to open. In addition, there is the risk of losing the small parts or putting them back in the wrong order. To...
Read moreWhich NSD Spinners does the digital speedometer fit on?
All powerballs on our site can be equipped with a digital speedometer. There are two versions of each powerball model for sale in our webshop: 1 with the speedometer, and 1 without the speedometer. The NSD Spinner Bluetooth is the only version that is alw...
Read moreHow do I attach or detach the speedometer?
In case of an ordered Pro version of our NSD Spinners, we deliver the ball and counter separately as standard. This way we give the customer the choice to attach the counter or not. If the counter is not attached, in that case a cover is available to put ...
Read moreWhat is the difference between the different versions of NSD Spinners?
One of the reasons why we chose for the NanoSeconD range is because of the versatility of their models. Some have luminous effects, others make a sound as if a formula 1 car is driving past where other versions can be started super easily by the winding m...
Read moreWhat is the difference between an NSD Spinner or a powerball?
We can be brief about that: There is almost no difference. Because of the often Chinese counterfeit products, the names are a bit mixed up. Many lawsuits have already been filed and the main sellers try to obstruct each other with trademark rights to the ...
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How soon will I receive my shipment?
Our goal is that we have everything we offer in stock and we ship the same day when possible. All orders within the Netherlands and Belgium will be shipped the same day if paid before 10:30 PM on Sunday to Friday. We usually use DHL to ship these orde...
Read moreI am not satisfied with my product, what should I do now?
Always contact us first. It may well be that you have not yet mastered the skills, for example, so that your experience is not optimal. We can always give you some tips and tricks to try again. In case you are really dissatisfied with your purchase, yo...
Read moreI mistakenly used a wrong reference when paying, how do I solve this?
No problem. Every payment that our payment service provider Pay.nl receives that they cannot link they will refund after 1 day. That means that we will ask you to wait for that refund. Only if the refund has not been received after 1 day, we must contact ...
Read moreIs it possible to place an order by phone?
Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.
Read moreIs it possible to pay by means of a bank transfer?
Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...
Read moreCan I also order with cash on delivery?
No, unfortunately this payment method is not available.
Read moreHow can I return my order?
In the shortcut block at the bottom of our site you will find the shortcut 'Return Policy'. Follow the instructions on that page to register your order for return.
Read moreWhat are the shipping costs for my order?
You can find this information on the dedicated page we have set up for this purpose. You can find a shortcut named "Click here for our shipping costs", or you can also click on the next shortcut: Shipping costs.
Read moreI forgot my password, can I recover it?
No problem, our website can reset your password at your request. To do this, click on the link 'Log in' in the account menu and in the screen that appears, click on the link 'Forgot your password?'. Follow the instructions and check your email box. A link...
Read moreCan I choose a different billing address than my delivery address?
Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...
Read moreWhat is the status of my order?
Our webshop is fully automated, so you can request your status at any time. The easiest way is when you have created an account during the checkout. In that case you can log in and find your orders under your own account. Once the order has been shipped, ...
Read moreMy order has been on the road for more than 48 hours, what can you do?
Within the Netherlands, the order could usually be delivered within 1 working day. Outside the Netherlands it may take longer. We notice that during busy periods it can take a little longer. If all goes well, the track and trace system will adjust accordi...
Read moreCan I also pick up my order in a store or at your location?
No unfortunately that is not possible. We ship from multiple points in the Netherlands, and it is impossible to predict who will be available when and where with which stock. To our knowledge, our products are also not available in a physical store.
Read moreWhy have I not received my order yet?
Before contacting us, always check whether you have received the necessary communication from us. You can see that in your order status page. There can be several reasons that the delivery has failed or has been delayed. We will always try to communicate ...
Read moreHow do I know if you have received my return shipment?
We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can take up to 5 working days. It is important to include the necessary information with your return, such as your order number and / or contact details. When we ...
Read moreHow soon will I be refunded after returning?
As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...
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Is it possible to place an order by phone?
Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.
Read moreIs it possible to pay by means of a bank transfer?
Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...
Read moreCan I also order with cash on delivery?
No, unfortunately this payment method is not available.
Read moreI forgot my password, can I recover it?
No problem, our website can reset your password at your request. To do this, click on the link 'Log in' in the account menu and in the screen that appears, click on the link 'Forgot your password?'. Follow the instructions and check your email box. A link...
Read moreCan I choose a different billing address than my delivery address?
Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...
Read moreHow soon will I be refunded after returning?
As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...
Read moreCan I request an invoice and if so, how?
Our webshop invoices when the payment is received. So when your payment is in, the status of your order will change to 'processing'. This means that it will be sent with the next shipment round. At the same time you will receive an email with your invoice...
Read moreIs it possible to pay with an authorization?
No, unfortunately this payment method is not available.
Read moreWhich payment methods do you support?
Our payment service provider carries out almost all common payment methods that are currently available. In very few cases we have decided not to activate a payment method because the costs are simply too high. In any case, all usual payment methods are a...
Read moreCan I redeem a VVV gift voucher on your site?
Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.
Read moreCan I redeem a Webshop gift card on your site?
No, unfortunately that is no longer possible. We have done this in the past, but unfortunately our payment handler Pay.nl cannot support this method at the moment, so we no longer offer this option..
Read moreCan I receive a VAT (exempted) invoice?
The prices on our website are always inclusive of VAT. The shopping cart and the checkout process are also including VAT. Only when you are ordering for a company and you enter an address in a country other than the Netherlands during checkout, and enter ...
Read moreWhy do you have a new website with a new name?
Because the name PowerBall can incorrectly be mistaken for the lottery having the same name, as well as the (often Chinese) copied products having the same name, we've decided to start using the official name of the manufacturer NanoSeconD. They have the ...
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Can I apply multiple discount codes?
In principle, our webshop only accepts 1 discount code per order. However, it is possible that a product has a temporary discounted price. In that case only, there can be a discount on top of another discount. In addition to any discount codes, there a...
Read moreCan I get a discount for a higher volume order?
Our webshop is already equipped to allocate volume discounts for larger orders. This is an automated process. Only when an order really requires a customized offer will we deviate from these discounts. More information about this can be found on the page ...
Read moreCan I get a discount as a reseller of your products?
Of course! We already have many resellers on file, and we would love to welcome you! Check out our page in the bar at the bottom of our website called 'Become a reseller' for more information.
Read moreCan I exchange a Pluim on your site?
No, this was previously possible with the paper version of the Pluim, but Wishwish (the company behind the Pluim) has switched to a digital version. This makes it no longer possible to exchange the physical Pluim. Check their website for our offers that w...
Read moreCan I redeem a VVV gift voucher on your site?
Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.
Read moreCan I redeem a Webshop gift card on your site?
No, unfortunately that is no longer possible. We have done this in the past, but unfortunately our payment handler Pay.nl cannot support this method at the moment, so we no longer offer this option..
Read moreCan I order the individual products of a bundle promotion also separately?
Yes, you can, but the discount will only be applied when you purchase the bundle promotion with its own dedicated purchase button.
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