Frequently asked questions

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  • My NSD Spinner is not working properly anymore, what should I do?

    Because a powerball is manufactured with high precision and spins at high speed, it is very impor...

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  • Do you also have any manuals available?

    An English manual is included with every order of an NSD Spinner. In exceptional cases, it someti...

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  • The starter cord is stuck inside the NSD Spinner powerball, now what?

    First it is best to understand why it happened. This is usually the result of insufficiently tigh...

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  • My NSD Spinner is making a strange noise, what's going on?

    First of all, it is worth mentioning that every powerball, if you were to shake them, sounds like...

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  • Can I open up my NSD Spinner?

    Yes. However, there is one thing: the only model NSD Spinner made for opening is the NSD Spinner ...

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  • Which NSD Spinners does the digital speedometer fit on?

    All powerballs on our site can be equipped with a digital speedometer. There are two versions of ...

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  • How do I attach or detach the speedometer?

    In case of an ordered Pro version of our NSD Spinners, we deliver the ball and counter separately...

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  • What is the difference between the different versions of NSD Spinners?

    One of the reasons why we chose for the NanoSeconD range is because of the versatility of their m...

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  • What is the difference between an NSD Spinner or a powerball?

    We can be brief about that: There is almost no difference. Because of the often Chinese counterfe...

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  • How soon will I receive my shipment?

    In general, PostNL delivers shipments the next working day after receiving your track and trace c...

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  • I am not satisfied with my product, what should I do now?

    Always contact us first. It may well be that you have not yet mastered the skills, for example, s...

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  • I mistakenly used a wrong reference when paying, how do I solve this?

    No problem. Every payment that our payment service provider Pay.nl receives that they cannot link...

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  • Is it possible to place an order by phone?

    Yes of course. If you need help, we can place the order for you under your name. Finally, we will...

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  • Is it possible to pay by means of a bank transfer?

    Yes, in the checkout screen this is a payment method provided by our payment service provider Pay...

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  • Can I also order with cash on delivery?

    No, unfortunately this payment method is not available.



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  • How can I return my order?

    In the shortcut block at the bottom of our site you will find the shortcut "Return Policy". Follo...

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  • I forgot my password, can I recover it?

    No problem, our website can reset your password at your request. To do this, click on the link "L...

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  • Can I choose a different billing address than my delivery address?

    Yes, no problem. During checkout you will be asked for the delivery address, and below that you w...

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  • Can I also pick up my order in a store or at your location?

    No unfortunately that is not possible. We ship from multiple points in the Netherlands, and it is...

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  • How do I know if you have received my return shipment?

    We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can ...

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  • What are the shipping costs for my order?

    Because our website works with volume discounts, it depends on your order value. The moment your ...

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  • What is the status of my order?

    Our webshop is fully automated, so you can request your status at any time. The easiest way is wh...

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  • My order has been on the road for more than 48 hours, what can you do?

    If you have received your dispatch notification on Friday, or on public holidays or on weekends, ...

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  • I have entered the wrong address or pickup point, can this be corrected?

    If the shipment has not yet departed (you have not yet received a shipping confirmation) then we ...

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  • Why have I not received my order yet?

    Before contacting us, always check whether you have received the necessary communication from us....

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  • How soon will I be refunded after returning?

    As soon as your order has been received and approved for a refund after inspection, we will also ...

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  • Is it possible to place an order by phone?

    Yes of course. If you need help, we can place the order for you under your name. Finally, we will...

    Read the full answer...

  • Is it possible to pay by means of a bank transfer?

    Yes, in the checkout screen this is a payment method provided by our payment service provider Pay...

    Read the full answer...

  • Can I also order with cash on delivery?

    No, unfortunately this payment method is not available.



    Read the full answer...

  • I forgot my password, can I recover it?

    No problem, our website can reset your password at your request. To do this, click on the link "L...

    Read the full answer...

  • Can I choose a different billing address than my delivery address?

    Yes, no problem. During checkout you will be asked for the delivery address, and below that you w...

    Read the full answer...

  • How soon will I be refunded after returning?

    As soon as your order has been received and approved for a refund after inspection, we will also ...

    Read the full answer...

  • Can I request an invoice and if so, how?

    Our webshop invoices when the payment is received. So when your payment is in, the status of your...

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  • Is it possible to pay with an authorization?

    No, unfortunately this payment method is not available.



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  • Which payment methods do you support?

    Our payment service provider carries out almost all common payment methods that are currently ava...

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  • Can I receive a VAT (exempted) invoice?

    The prices on our website are always inclusive of VAT. The shopping cart and the checkout process...

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  • Can I redeem a VVV gift voucher on your site?

    Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this p...

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  • Can I redeem a Webshop gift card on your site?

    Yes that is possible. We regard the Webshop gift card as a type of payment method. That is why th...

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  • Can I apply multiple discount codes?

    In principle, our webshop only accepts 1 discount code per order. However, it is possible that a ...

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  • Can I get a discount for a higher volume order?

    Our webshop is already equipped to allocate volume discounts for larger orders. This is an automa...

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  • Can I get a discount as a reseller of your products?

    Of course! We already have many resellers on file, and we would love to welcome you! Check out ou...

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  • Can I exchange a Pluim on your site?

    No, this was previously possible with the paper version of the Pluim, but Wishwish (the company b...

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  • Can I redeem a VVV gift voucher on your site?

    Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this p...

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  • Can I redeem a Webshop gift card on your site?

    Yes that is possible. We regard the Webshop gift card as a type of payment method. That is why th...

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  • Can I order the individual products of a bundle promotion also separately?

    Yes, you can, but the discount will only be applied when you purchase the bundle promotion with i...

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Terms & Conditions

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Unique shockresistant NSD Spinner models
100% safe website, GDPR regulated
The most common used payment methods
Excellent guarantee, and 14 days cooling off period
Delivered by PostNL, also to pickup points
Default volume and shipping discounts