Frequently asked questions

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  • My NSD Spinner is not working properly anymore, what should I do?

    Because a powerball is manufactured with high precision and spins at high speed, it is very important to handle your NSD Spinner with care as the slightest thing can cause a reduction in performance. We indicate with most NSD Spinners whether it is 'shock...

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  • Do you also have any manuals available?

    An English manual is included with every order of an NSD Spinner. In exceptional cases, it sometimes happens that it is not included. That is why we have placed the same manuals with accompanying illustrations on our site for our customers. These can be f...

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  • The starter cord is stuck inside the NSD Spinner powerball, now what?

    First it is best to understand why it happened. This is usually the result of insufficiently tight winding of the cord in the rotor groove. The intention is that the cord really falls into the groove, and does not accidentally slip out during the winding....

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  • My NSD Spinner is making a strange noise, what's going on?

    First of all, it is worth mentioning that every powerball, if you were to shake them, sounds like something is loose. This is because the rotor is not locked tightly inside the housing. If it were, it cannot rotate and the ball will not work. The slightly...

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  • Can I open up my NSD Spinner?

    Yes. However, there is one thing: the only model NSD Spinner made for opening is the NSD Spinner Titan. All other models are a bit more laborious to open. In addition, there is the risk of losing the small parts or putting them back in the wrong order. To...

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  • Which NSD Spinners does the digital speedometer fit on?

    All powerballs on our site can be equipped with a digital speedometer. There are two versions of each powerball model for sale in our webshop: 1 with the speedometer, and 1 without the speedometer. The NSD Spinner Bluetooth is the only version that is alw...

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  • How do I attach or detach the speedometer?

    In case of an ordered Pro version of our NSD Spinners, we deliver the ball and counter separately as standard. This way we give the customer the choice to attach the counter or not. If the counter is not attached, in that case a cover is available to put ...

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  • What is the difference between the different versions of NSD Spinners?

    One of the reasons why we chose for the NanoSeconD range is because of the versatility of their models. Some have luminous effects, others make a sound as if a formula 1 car is driving past where other versions can be started super easily by the winding m...

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  • What is the difference between an NSD Spinner or a powerball?

    We can be brief about that: There is almost no difference. Because of the often Chinese counterfeit products, the names are a bit mixed up. Many lawsuits have already been filed and the main sellers try to obstruct each other with trademark rights to the ...

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  • How soon will I receive my shipment?

    In general, PostNL delivers shipments the next working day after receiving your track and trace code by email. If you are a registered customer at PostNL and you have installed the PostNL app, you will receive a message as soon as we have delivered the sh...

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  • I am not satisfied with my product, what should I do now?

    Always contact us first. It may well be that you have not yet mastered the skills, for example, so that your experience is not optimal. We can always give you some tips and tricks to try again. In case you are really dissatisfied with your purchase, yo...

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  • I mistakenly used a wrong reference when paying, how do I solve this?

    No problem. Every payment that our payment service provider Pay.nl receives that they cannot link they will refund after 1 day. That means that we will ask you to wait for that refund. Only if the refund has not been received after 1 day, we must contact ...

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  • Is it possible to place an order by phone?

    Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.

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  • Is it possible to pay by means of a bank transfer?

    Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...

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  • Can I also order with cash on delivery?

    No, unfortunately this payment method is not available.

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  • How can I return my order?

    In the shortcut block at the bottom of our site you will find the shortcut "Return Policy". Follow the instructions on that page to register your order for return.

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  • I forgot my password, can I recover it?

    No problem, our website can reset your password at your request. To do this, click on the link "Log in" in the account menu and in the screen that appears, click on the link "Forgot your password?". Follow the instructions and check your email box. A link...

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  • Can I choose a different billing address than my delivery address?

    Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...

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  • Can I also pick up my order in a store or at your location?

    No unfortunately that is not possible. We ship from multiple points in the Netherlands, and it is impossible to predict who will be available when and where with which stock. To our knowledge, our products are also not available in a physical store.

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  • How do I know if you have received my return shipment?

    We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can take up to 5 working days. It is important to include the necessary information with your return, such as your order number and / or contact details. When we ...

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  • What are the shipping costs for my order?

    Because our website works with volume discounts, it depends on your order value. The moment your order value after deduction of any discounts falls within the following threshold values, the shipping rate stated next to it will be applied: The followin...

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  • What is the status of my order?

    Our webshop is fully automated, so you can request your status at any time. The easiest way is when you have created an account during the checkout. In that case you can log in and find your orders under your own account. Once the order has been shipped, ...

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  • My order has been on the road for more than 48 hours, what can you do?

    If you have received your dispatch notification on Friday, or on public holidays or on weekends, your order will normally be delivered the next working day. It can therefore occasionally happen that a shipment is on the road for more than 48 hours. Howeve...

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  • I have entered the wrong address or pickup point, can this be corrected?

    If the shipment has not yet departed (you have not yet received a shipping confirmation) then we may still be able to intervene in the process. Contact us by phone as soon as possible, an email or chat can be missed easily. If the shipment has already ...

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  • Why have I not received my order yet?

    Before contacting us, always check whether you have received the necessary communication from us. You can see that in your order status page. There can be several reasons that the delivery has failed or has been delayed. We will always try to communicate ...

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  • How soon will I be refunded after returning?

    As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...

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  • Is it possible to place an order by phone?

    Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.

    Read more

  • Is it possible to pay by means of a bank transfer?

    Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...

    Read more

  • Can I also order with cash on delivery?

    No, unfortunately this payment method is not available.

    Read more

  • I forgot my password, can I recover it?

    No problem, our website can reset your password at your request. To do this, click on the link "Log in" in the account menu and in the screen that appears, click on the link "Forgot your password?". Follow the instructions and check your email box. A link...

    Read more

  • Can I choose a different billing address than my delivery address?

    Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...

    Read more

  • How soon will I be refunded after returning?

    As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...

    Read more

  • Can I request an invoice and if so, how?

    Our webshop invoices when the payment is received. So when your payment is in, the status of your order will change to "processing". This means that it will be sent with the next shipment round. At the same time you will receive an email with your invoice...

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  • Is it possible to pay with an authorization?

    No, unfortunately this payment method is not available.

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  • Which payment methods do you support?

    Our payment service provider carries out almost all common payment methods that are currently available. In very few cases we have decided not to activate a payment method because the costs are simply too high. In any case, all usual payment methods are a...

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  • Can I receive a VAT (exempted) invoice?

    The prices on our website are always inclusive of VAT. The shopping cart and the checkout process are also including VAT. Only when you are ordering for a company and you enter an address in a country other than the Netherlands during checkout, and enter ...

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  • Can I redeem a VVV gift voucher on your site?

    Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.

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  • Can I redeem a Webshop gift card on your site?

    Yes that is possible. We regard the Webshop gift card as a type of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.

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  • Can I apply multiple discount codes?

    In principle, our webshop only accepts 1 discount code per order. However, it is possible that a product has a temporary discounted price. In that case only, there can be a discount on top of another discount. In addition to any discount codes, there a...

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  • Can I get a discount for a higher volume order?

    Our webshop is already equipped to allocate volume discounts for larger orders. This is an automated process. Only when an order really requires a customized offer will we deviate from these discounts. More information about this can be found on the page ...

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  • Can I get a discount as a reseller of your products?

    Of course! We already have many resellers on file, and we would love to welcome you! Check out our page in the bar at the bottom of our website called "Become a reseller" for more information.

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  • Can I exchange a Pluim on your site?

    No, this was previously possible with the paper version of the Pluim, but Wishwish (the company behind the Pluim) has switched to a digital version. This makes it no longer possible to exchange the physical Pluim. Check their website for our offers that w...

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  • Can I redeem a VVV gift voucher on your site?

    Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.

    Read more

  • Can I redeem a Webshop gift card on your site?

    Yes that is possible. We regard the Webshop gift card as a type of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.

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  • Can I order the individual products of a bundle promotion also separately?

    Yes, you can, but the discount will only be applied when you purchase the bundle promotion with its own dedicated purchase button.

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Terms & Conditions

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Unique shockresistant NSD Spinner models
100% safe website, GDPR regulated
The most common used payment methods
Excellent guarantee, and 14 days cooling off period
Delivered by PostNL, also to pickup points
Default volume and shipping discounts