Frequently asked questions

I mistakenly used a wrong reference when paying, how do I solve this?

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No problem. Every payment that our payment service provider Pay.nl receives that they cannot link they will refund after 1 day. That means that we will ask you to wait for that refund. Only if the refund has not been received after 1 day, we must contact Pay.nl to trace the payment. In the meantime, if you are still desperate for delivery of your product, there is no other option than to place a new order. Always let us know so we can keep an eye on things. We always recommend making automated payments, such as iDeal, or Paypal for example. Here the chance of errors is minimal, and you are assured of the fastest processing time.

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