Frequently asked questions

Why have I not received my order yet?

51 views

Before contacting us, always check whether you have received the necessary communication from us. You can see that in your order status page. There can be several reasons that the delivery has failed or has been delayed. We will always try to communicate proactively on this. Some of these reasons are:

  • Wrong address has been passed to us
  • Payment has not been successful, so no shipment has been made yet
  • You were not at home, and the package is at a collection point
  • Your order was out of stock

In case of uncertainty, it is best to contact us by chat, e-mail or telephone.

Was this answer helpful?

Ask a question Back to overview

  Ask a question

Terms & Conditions

Empty.
Agree with the Terms
Unique shockresistant NSD Spinner models
100% safe website, GDPR regulated
The most common used payment methods
Excellent guarantee, and 14 days cooling off period
Delivered by PostNL, also to pickup points
Default volume and shipping discounts