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Frequently asked questions
Is it possible to place an order by phone?
Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.
Read moreIs it possible to pay by means of a bank transfer?
Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...
Read moreCan I also order with cash on delivery?
No, unfortunately this payment method is not available.
Read moreI forgot my password, can I recover it?
No problem, our website can reset your password at your request. To do this, click on the link 'Log in' in the account menu and in the screen that appears, click on the link 'Forgot your password?'. Follow the instructions and check your email box. A link...
Read moreCan I choose a different billing address than my delivery address?
Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...
Read moreHow soon will I be refunded after returning?
As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...
Read moreCan I request an invoice and if so, how?
Our webshop invoices when the payment is received. So when your payment is in, the status of your order will change to 'processing'. This means that it will be sent with the next shipment round. At the same time you will receive an email with your invoice...
Read moreIs it possible to pay with an authorization?
No, unfortunately this payment method is not available.
Read moreWhich payment methods do you support?
Our payment service provider carries out almost all common payment methods that are currently available. In very few cases we have decided not to activate a payment method because the costs are simply too high. In any case, all usual payment methods are a...
Read moreCan I redeem a VVV gift voucher on your site?
Yes that is possible. We regard the VVV gift card as a kind of payment method. That is why this payment option can simply be found in the checkout screen, this service is offered by our payment service provider Pay.nl.
Read moreCan I redeem a Webshop gift card on your site?
No, unfortunately that is no longer possible. We have done this in the past, but unfortunately our payment handler Pay.nl cannot support this method at the moment, so we no longer offer this option..
Read moreCan I receive a VAT (exempted) invoice?
The prices on our website are always inclusive of VAT. The shopping cart and the checkout process are also including VAT. Only when you are ordering for a company and you enter an address in a country other than the Netherlands during checkout, and enter ...
Read moreWhy do you have a new website with a new name?
Because the name PowerBall can incorrectly be mistaken for the lottery having the same name, as well as the (often Chinese) copied products having the same name, we've decided to start using the official name of the manufacturer NanoSeconD. They have the ...
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