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Frequently asked questions
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How soon will I receive my shipment?
Our goal is that we have everything we offer in stock and we ship the same day when possible. All orders within the Netherlands and Belgium will be shipped the same day if paid before 10:30 PM on Sunday to Friday. We usually use DHL to ship these orde...
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I am not satisfied with my product, what should I do now?
Always contact us first. It may well be that you have not yet mastered the skills, for example, so that your experience is not optimal. We can always give you some tips and tricks to try again. In case you are really dissatisfied with your purchase, yo...
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I mistakenly used a wrong reference when paying, how do I solve this?
No problem. Every payment that our payment service provider Pay.nl receives that they cannot link they will refund after 1 day. That means that we will ask you to wait for that refund. Only if the refund has not been received after 1 day, we must contact ...
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Is it possible to place an order by phone?
Yes of course. If you need help, we can place the order for you under your name. Finally, we will send you a payment shortcut.
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Is it possible to pay by means of a bank transfer?
Yes, in the checkout screen this is a payment method provided by our payment service provider Pay.nl. However, keep in mind that this always has a longer lead time than an online transaction. We will hold the shipment until Pay.nl approves the payment and...
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Can I also order with cash on delivery?
No, unfortunately this payment method is not available.
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How can I return my order?
In the shortcut block at the bottom of our site you will find the shortcut 'Return Policy'. Follow the instructions on that page to register your order for return.
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What are the shipping costs for my order?
You can find this information on the dedicated page we have set up for this purpose. You can find a shortcut named "Click here for our shipping costs", or you can also click on the next shortcut: Shipping costs.
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I forgot my password, can I recover it?
No problem, our website can reset your password at your request. To do this, click on the link 'Log in' in the account menu and in the screen that appears, click on the link 'Forgot your password?'. Follow the instructions and check your email box. A link...
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Can I choose a different billing address than my delivery address?
Yes, no problem. During checkout you will be asked for the delivery address, and below that you will find a check mark to indicate that the invoice should be sent elsewhere. It is good to know that if the order concerns a business purchase that is sent...
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What is the status of my order?
Our webshop is fully automated, so you can request your status at any time. The easiest way is when you have created an account during the checkout. In that case you can log in and find your orders under your own account. Once the order has been shipped, ...
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My order has been on the road for more than 48 hours, what can you do?
Within the Netherlands, the order could usually be delivered within 1 working day. Outside the Netherlands it may take longer. We notice that during busy periods it can take a little longer. If all goes well, the track and trace system will adjust accordi...
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Can I also pick up my order in a store or at your location?
No unfortunately that is not possible. We ship from multiple points in the Netherlands, and it is impossible to predict who will be available when and where with which stock. To our knowledge, our products are also not available in a physical store.
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Why have I not received my order yet?
Before contacting us, always check whether you have received the necessary communication from us. You can see that in your order status page. There can be several reasons that the delivery has failed or has been delayed. We will always try to communicate ...
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How do I know if you have received my return shipment?
We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can take up to 5 working days. It is important to include the necessary information with your return, such as your order number and / or contact details. When we ...
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How soon will I be refunded after returning?
As soon as your order has been received and approved for a refund after inspection, we will also arrange your refund immediately. We do this (if possible) with the same payment method with which the order was placed. If that is not possible, we will conta...
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