Frequently asked questions

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  • How soon will I receive my shipment?

    In general, PostNL delivers shipments the next working day after receiving your track and trace c...

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  • I am not satisfied with my product, what should I do now?

    Always contact us first. It may well be that you have not yet mastered the skills, for example, s...

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  • I mistakenly used a wrong reference when paying, how do I solve this?

    No problem. Every payment that our payment service provider Pay.nl receives that they cannot link...

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  • Is it possible to place an order by phone?

    Yes of course. If you need help, we can place the order for you under your name. Finally, we will...

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  • Is it possible to pay by means of a bank transfer?

    Yes, in the checkout screen this is a payment method provided by our payment service provider Pay...

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  • Can I also order with cash on delivery?

    No, unfortunately this payment method is not available.



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  • How can I return my order?

    In the shortcut block at the bottom of our site you will find the shortcut "Return Policy". Follo...

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  • I forgot my password, can I recover it?

    No problem, our website can reset your password at your request. To do this, click on the link "L...

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  • Can I choose a different billing address than my delivery address?

    Yes, no problem. During checkout you will be asked for the delivery address, and below that you w...

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  • Can I also pick up my order in a store or at your location?

    No unfortunately that is not possible. We ship from multiple points in the Netherlands, and it is...

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  • How do I know if you have received my return shipment?

    We will contact you as soon as the shipment is received. Sometimes it is a bit busier, which can ...

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  • What are the shipping costs for my order?

    Because our website works with volume discounts, it depends on your order value. The moment your ...

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  • What is the status of my order?

    Our webshop is fully automated, so you can request your status at any time. The easiest way is wh...

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  • My order has been on the road for more than 48 hours, what can you do?

    If you have received your dispatch notification on Friday, or on public holidays or on weekends, ...

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  • I have entered the wrong address or pickup point, can this be corrected?

    If the shipment has not yet departed (you have not yet received a shipping confirmation) then we ...

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  • Why have I not received my order yet?

    Before contacting us, always check whether you have received the necessary communication from us....

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  • How soon will I be refunded after returning?

    As soon as your order has been received and approved for a refund after inspection, we will also ...

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Terms & Conditions

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Unique shockresistant NSD Spinner models
100% safe website, GDPR regulated
The most common used payment methods
Excellent guarantee, and 14 days cooling off period
Delivered by PostNL, also to pickup points
Default volume and shipping discounts