Frequently asked questions
What is the status of my order?
Our webshop is fully automated, so you can request your status at any time. The easiest way is when you have created an account during the checkout. In that case you can log in and find your orders under your own account. Once the order has been shipped, you will also see under your account that it has been shipped in addition to the e-mail. A track and trace url will be visible to track your order to your front door.
In case you have not created an account it is also possible, but then you have to choose the link "Find your order status" at the bottom of our website. Various information will be requested to look up your order. The data should only be known to you. After filling in the correct information, we will show you the status of your order. If your order has already been shipped, you will find your track and trace information on this page.
Finally, if nothing helps you to figure out your order status, please contact us, we are happy to help!