Frequently asked questions

My order has been on the road for more than 48 hours, what can you do?

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If you have received your dispatch notification on Friday, or on public holidays or on weekends, your order will normally be delivered the next working day. It can therefore occasionally happen that a shipment is on the road for more than 48 hours. However, this is exceptional.

In addition, PostNL sometimes experiences delays in processing during particularly busy periods. In that case, the track and trace information from PostNL should report this. Unfortunately there is nothing we can do about this, and we find that just as annoying as you. We ask you to be patient in that case.

If none of the above situations apply, please contact us after two working days. We will then start an investigation with our carrier.

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