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Frequently asked questions
My order has been on the road for more than 48 hours, what can you do?
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Within the Netherlands, the order could usually be delivered within 1 working day. Outside the Netherlands it may take longer. We notice that during busy periods it can take a little longer. If all goes well, the track and trace system will adjust accordingly, so you can follow this yourself. Has your order been in transit for more than two days without a change in status? Then let us know and we can check whether this is going according to plan.