Frequently asked questions
I have entered the wrong address or pickup point, can this be corrected?
If the shipment has not yet departed (you have not yet received a shipping confirmation) then we may still be able to intervene in the process. Contact us by phone as soon as possible, an email or chat can be missed easily.
If the shipment has already been shipped, there is a possibility that it cannot be delivered. In that case, the shipment will be returned to us. In that case we will contact the customer. Sometimes a shipment is delivered to a parcel point without being picked up by the customer, even in that case it will be returned to us after a few days.
In all cases we will wait until the product has arrived at its destination or when it has been returned. We only resend double shipments to our customers in very exceptional cases, but in principle we only do that if the error happened at our end.